Keeper Security hires remote B2B Customer Support Representative (US)

# Role summary

# What the job does The representative will handle incoming customer requests and feedback by phone and email. Work is routed through Salesforce and includes technical troubleshooting and real-time assistance. The role requires timely, accurate, and professional responses to product problems, service questions, and general client concerns. When an issue requires deeper technical expertise, the representative should escalate to Keeper's Tier 2 team.

# Day-to-day responsibilities

• Answer incoming customer calls, tickets, and chats about product issues and service questions.
• Troubleshoot across Keeper's product set and provide live assistance where possible.
• Keep up to date on product knowledge and company policy changes.
• Work with management and other teams to resolve customer issues.
• Escalate complex technical problems to the Tier 2 team.
• Maintain professional customer interactions and build rapport with business clients.

# Candidate requirements

Preferred qualifications include a bachelor's degree and experience with Salesforce and ServiceNow. Technical comfort with smartphones, tablets, and computers is expected.

# Company context Keeper Security provides zero-trust, zero-knowledge cybersecurity solutions. The company's software protects passwords, passkeys, secrets, privileged access, secure remote access, and encrypted messaging. Keeper is published in 23 languages and sold in over 150 countries. The posting frames this role as an opportunity to gain skills at a fast-growing cybersecurity firm while delivering B2B technical support.

# Compensation and benefits (as listed) Keeper advertises a benefits package that includes medical, dental, and vision coverage (including domestic partnerships), employer-paid life insurance, voluntary short- and long-term disability options, 401(k) with Roth/traditional options, a generous PTO plan that accounts for seniority (plus paid bereavement and jury duty), and above-market annual bonuses.

# Hiring and data handling notes Keeper Security, Inc. is an equal opportunity employer and participates in the U.S. E-Verify program. The job posting references a Keeper Candidate Privacy Notice that outlines the types of personal data collected during recruitment, how it is used in hiring and legal compliance, and the internal and external parties with whom candidate data may be shared.

# Practical takeaways for applicants