MacPaw launches Leebry: a Work AI for automating routine IT support

The useful part

Sign up for free --> toggle menu Save with Early Bird Pricing for KMWorld 2026! Register NOW and join us November 16-19 Keep up with all of the essential KM news with a FREE subscription to KMWorld magazine. Built for IT teams, Leebry resolves routine tickets, manages access, and answers employee questions across the tools employees already use, while giving IT teams visibility and control over every action, according to the company.

How it works

• "Businesses don't need another tool to check, they need work taken off their plate, without sacrificing oversight or control," said Dan Jaenicke, director of B2B product development at MacPaw.
• Automates repetitive IT requests and workflows, helping reduce the volume of routine tickets handled manually.
• Authenticates each user and retrieves only the information they are permitted to access.
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• --> September 17, 2026 By Stephanie Simone News MacPaw debuts Leebry, a new B2B AI platform designed to ease support work for IT teams MacPaw, a global technology company, is introducing Leebry, a B2B Work...

What to take from it

We've seen firsthand that the best workplace AI fades into the background, solving routine problems and letting people get on with their day." Leebry began as a MacPaw Hackathon project in 2025, built to tackle a problem its own IT knew well. "That means employees can get answers and routine requests resolved in minutes instead of waiting in a queue, while IT teams stay in control of every action taken. Employees were asking the same questions repeatedly, even though the answers were already available across the company's knowledge.

Example or evidence

• The launch extends MacPaw's focus on building technology around how people work, applying that experience to help growing businesses take repetitive work off IT teams' plates, and free up time to focus on...
• Automates access changes as employees join, change roles, or leave and logs each action.
• Links every response to its source, making it easy for employees to verify the information.
• Flags stale or outdated information that could affect the accuracy of answers.

Details worth keeping

That early success became the foundation for Leebry, which MacPaw developed into a Work AI platform designed to help other organizations automate routine requests while maintaining visibility, governance, and control, the company said. Core capabilities include: L1 IT support ticket automation: Leebry marks MacPaw's expansion beyond consumer software into enterprise AI, bringing nearly two decades of product and engineering experience to new challenges for IT teams.

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