Spectra Service Solutions launches technical and applications support for wide-format printers

# What Spectra has launched Spectra Service Solutions has started a technical and applications support business targeting wide-format print companies, OEMs, distributors and resellers in the UK and overseas. Founded by Marc Beresford and Adam Moore, the new company brings together more than 40 years of wide-format industry experience, including technical and applications roles with equipment manufacturers.

# What the business offers Spectra's service package is broad and practical. It includes breakdown support, preventative maintenance, installation and commissioning, machine moves, operator training, colour management, applications development and spare-parts supply. The company also provides individual engineering call-outs, scheduled servicing, longer-term support arrangements and remote international support.

Spectra says it can act as second- and third-line support for European distributors and provide OEMs, distributors and resellers with extra engineering resource for installations, demonstrations and training.

# Platforms covered Spectra lists specific platforms it supports: Fujifilm Acuity Ultra and Acuity Prime systems, JHF and RTZ equipment, and Inca Onset hardware (including later Agfa derivatives). The company holds commonly required spare parts at its UK facility and offers access to Fujifilm inks and parts for Acuity users following Fujifilm's decision to stop selling new Acuity Prime and Acuity Ultra hardware.

# Why the technical facility matters

# How Spectra positions itself after OEM sales changes Spectra emphasises continuity for users of platforms whose OEMs have changed new-hardware sales approaches. Marc Beresford, co-founder and director of Spectra, is quoted saying, "The printers themselves haven't suddenly changed. The manufacturers are still there, the parts and ink remain available, and the technical knowledge exists to keep the equipment productive. Our role is to make that knowledge and engineering resource available to customers, distributors and manufacturers who need it."

# Geographic reach and service levels While based in the UK, Spectra is expanding work internationally. Services include remote support for overseas customers and on-site engineering for international installations. The company positions itself to support both production troubleshooting for print service providers (media, machine settings, colour management and workflow) and additional engineering cover for commercial partners.

# Practical implications for operators and resellers Operators using the named platforms gain another supplier for engineering support and spare parts. Distributors and resellers can supplement their own services with Spectra's engineering and applications resource. The reserved parts stock and the technical facility may reduce downtime risk for customers who need parts or controlled testing and operator training.

# Where this fits the market Spectra's offering addresses operational continuity and technical expertise across multiple legacy and current wide-format platforms. The company's combination of a physical test facility, parts inventory and a menu of hands-on and remote services aims to ease equipment ownership and support distributor channels where OEM direct sales have changed.