Telinta launches AI Marketplace so telecom providers can pick integrated AI vendors

# What Telinta announced Telinta, a cloud-based VoIP switching and billing provider, announced an AI Marketplace. The marketplace gives Telinta customers direct access to four integrated AI vendors: ElevenLabs, Vapi, Vida AI, and Vida Global. Providers on Telinta's platform can choose one or more vendors to add agentic AI capabilities to their telecom offerings.

# What those AI capabilities do for service providers Telinta describes practical, deployable AI features aimed at business telephony and Hosted PBX services. Concrete capabilities listed by Telinta include:

• AI Agents that perform tasks like pricing, scheduling appointments, taking orders, and recalling previous caller orders.
• A KnowledgeBase that end users populate to train the AI about what to say and how to answer questions.
• After-hours or live-call handling that sends an SMS with a web link so callers can place orders, check billing, make payments, or apply for jobs.
• Collection of caller details (name, contact info, etc.) during calls.
• Generation of concise written summaries of conversations.
• Notifications to business owners by email and SMS with call information.

These features are positioned for white-label deployment by telecom providers so their downstream customers can offer agentic CX without building the underlying AI integrations themselves.

# How it fits into Telinta's platform TeliCore, Telinta's softswitch and billing platform, already aggregates an ecosystem of telecom services: DIDs, VoIP termination, STIR/SHAKEN robocall mitigation, taxation services, CRM integrations, call recording storage, and more. Telinta calls TeliCore the largest platform of its type. The new AI Marketplace plugs into that existing stack, allowing service providers to attach AI-enabled features and price them through Telinta's real-time billing.

Real-time billing supports both recurring and one-off charges, so providers can add premiums for AI services and manage revenue directly. Telinta says access to the AI Marketplace is included in its standard service at no extra charge.

# Support, training, and positioning

# Practical implications for telecom service providers Service providers using Telinta can add AI features without building separate integrations or managing multiple vendor contracts. They can test providers side-by-side, price AI services via TeliCore billing, and offer agentic capabilities across Hosted PBX and other VoIP products. The Marketplace structure is aimed at shortening time-to-market for AI-enabled telecom services while centralizing billing and support.

# What Telinta already provides Founded in 2002, Telinta's portfolio includes Hosted PBX, UCaaS, SIP trunking, business and residential VoIP, mobile and desktop softphones, WebRTC, payment processing, and related carrier-grade services. The AI Marketplace is presented as another plug-in within that existing product suite.