Chubb appoints Jennifer Burnham to lead digital distribution for small commercial

The useful part

Robert Poliseno, division president of Chubb North America small and lower midmarket, confirmed the appointment via LinkedIn. Burnham will lead performance and growth across Chubb's digital and field distribution channels. Her mandate covers expanding the carrier's Marketplace platform and API-enabled assets.

How it works

• The Chubb Marketplace supports placement across standard and specialty lines, including business owner's policy, management and professional liability, workers' compensation, and commercial auto.
• How commercial carriers are turning digital distribution into a retention advantage Rewiring the broker–insurer tech relationship:
• SIGN UP IB+ Data Hub The Ultimate Data Intelligence Platform for Insurance Professionals Unlock powerful dashboards and industry insights with IB+ Data Hub—your essential subscription for data-driven...
• The report draws on AM Best premium data across all 50 states.
• the digital infrastructure through which independent agents quote, bind, and service small commercial accounts with Chubb.

What to take from it

Burnham also held roles in alternative risk at The Hartford, including management of group and agency captives and senior program management of wrap-up construction programs. She holds a Certified Insurance Counselor (CIC) designation and a Construction Risk and Insurance Specialist (CRIS) credential. Deep roots in commercial P&C Burnham brings two decades of commercial P&C experience spanning underwriting, program management, and digital distribution.

Example or evidence

• Independent agents and the digital channel Independent agents wrote 87.7% of commercial lines written premiums in the US in 2025, according to the Big "I" 2026 Market Share Report, published in June by the...
• Before Chubb, she served as division vice president of business development and marketing for Great American Insurance Group 's alternative markets division.
• There she led origination and expansion of program, MGA, and distribution partnerships.
• Her construction insurance and program background adds depth to a role centered on digital channel growth.

Details worth keeping

She also served as regional director of small commercial underwriting. In 2021, Insurance Business America named her to its Elite Women list. Chubb's investment in small commercial digital distribution dates to 2018, when the carrier launched the Marketplace platform for independent agents.

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