
How to Conduct B2B SaaS Concept and Pricing Interviews
Customer research · Customer interviews
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Calculated from 18 stories loaded for this search, covering Sep 21, 2026 to Oct 17, 2026. Counts describe this sample, not the whole market.
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Customer research · Customer interviews

A buyer may like your software and still leave the pricing page unsure which plan fits—or what the bill will be next month. SaaS pricing mistakes often start with that uncertainty. Over time, it can show up as stalled signups, customers who avoid using a feature, or renewals that become harder to justify. Price is […]

Bending Spoons is worth about $34 billion. It buys B2B companies at 2.3x to 2.7x ARR. Since August it has paid 2.7x ARR for Airtable and 2.3x for Miro. That is $1.08 billion of ARR for $2.64 billion of enterprise value, signed 37 days apart. Its own stock trades at roughly 8x to 10x revenue... Continue Reading

a16z Growth just published its September State of Markets deck. It runs 90 slides, and most of it covers macro: chips, memory, power, defense, robotaxis, and what they call the rotation “from bits to atoms.” All of that matters, but it isn’t where most of us work. The B2B, venture, and startup sections are where... Con

Evidence the SaaSpocolypse is over? Okta is a good place to start. In April, Okta was one of the most hated names in B2B. On April 10, traders were rotating out of weaker software names, and Okta was setting a new 52-week low below all of its major moving averages. Last Friday it closed at... Continue Reading

Customer research · Customer interviews

Four months ago GitLab looked like the clearest AI casualty in public B2B: The stock was in the high teens. In May the company announced it would cut roughly 14% of its workforce, about 350 people, exit 22 countries, shrink its geographic footprint about 37%, and strip out up to three layers of management. AI... Contin

Originally appeared on OmbuLabs.ai . On October 7, I attended 1682 , O3 World’s business of innovation conference at the Barnes Foundation in Philadelphia. This year’s theme was “AI for All of Us” and one of the sessions I enjoyed the most was “The SaaS reckoning: knowledge, agents, and the future of work” by Rick Nucc

RevenueCat just published one of the richest datasets on free trials out there. They have the data, at least for mobile subscriptions apps, where they power 60%+ of the subscription management. SaaStr Fund made the very first investment in RevenueCat back in 2018, so I’ve watched this dataset grow from a few hundred ap

Customer research · Customer interviews

Customer research · Customer interviews

A SaaS customer can sign a contract, attend kickoff, import data, and still have nothing useful to show a manager. That gap is what Time to Value reveals: the period between a clear starting event and the first meaningful outcome the customer receives. Self-service products may start the clock at signup; sales-led plat

A customer pays $100 a month for your software. Later, their team grows, and they move to a $150 plan. The extra $50 a month is expansion monthly recurring revenue, or expansion MRR. The calculation is straightforward. Earning that extra $50 takes more thought. The customer needs a reason to buy more, a clear understan

Growth depends on what you’re selling and who is buying, and the equation is changing all the time.

What’s the fastest path to product-market fit? Try these sales strategies.

Takeaways from the Jefferies monthly software valuation update Rob Bartlett of Jefferies joined the panel I moderated last month on whether companies should buy, sell, or wait. This week I read his team’s monthly software valuation update, with data through September 30. I read a lot of bank decks. This one I read twic

Bending Spoons just announced most of the Airtable team will be laid off, explaining that small teams ship more and better. He pointed to a new Core team that has shipped 30+ top customer requests in 3 weeks, plus new Performance and Infra teams. Today we’re laying off a large part of the Airtable team.... Continue Rea

This article provides a complete guide to why good SaaS products fail, which UX problems users notice first, the warning ... Read more The post 10+ Reasons Why Good SaaS Products Fail: A Complete Guide! appeared first on Oflox .
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