Forrester iconForresterSep 22, 2026 ~7 min source read

Your AI Productivity Gains Are Creating More Work

AI can speed individual tasks while increasing downstream work for colleagues and the organization. Marketing leaders must set rules, measure workflows end-to-end, and prepare teams for shifting responsibilities.

Your AI Productivity Gains Are Creating More Work

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Useful takeaways from this story.

Experimentation with AI is necessary, but leaders must set clear rules about when to use AI, required quality thresholds, and who is accountable for review.

Measure AI’s impact across the full content workflow — saving time for one person can create more total work if downstream fixes are required.

The useful part

It's not enough to worry about AI slop reaching customers and burying editors, creative teams, and other experts in work they have to repair. There's a broader problem emerging inside organizations: AI can make an individual employee more productive while making the organization less efficient. If AI saves one employee 20 minutes but creates 30 minutes of work downstream for others, that's not a productivity win.

How it works

  • Set Rules For AI Experimentation Some of this is a predictable consequence of where organizations are in their AI adoption.
  • Marketing teams need opportunities to learn what AI does well, where human expertise matters, and how different tools fit the work.
  • When organizations haven't yet developed a standard model for AI enablement across content and creative work, giving employees access to AI tools or training them to write better prompts isn't enough.
  • Leaders also need to establish when AI should be used, what quality threshold its output must meet, when human review is required, and who remains accountable for the work at each stage of the content...
  • Although experimentation means tolerating imperfect learning, that doesn't mean tolerating team members transferring unfinished work to someone else.

What to take from it

Those changes will take longer, and they understandably put employees on edge. Download The Guide Blog As AI Adoption Surges In B2B Marketing, Work Is Changing Ian Bruce 4 days ago Across B2B marketing, AI is no longer an emerging technology for experimentation or being tested on the sidelines. Experimentation without norms can push the cost of learning onto someone else.

Example or evidence

  • Leaders need to be candid about where the transition is headed while giving people the support to build the skills they'll need to get there.
  • AI Is Nearing Majority Adoption Across Marketing Use Cases Forrester's latest research shows that AI is now widely in production [...] Read More Blog Localization Affects Your Business — Do You Choose To...
  • We can help you identify where to focus now and what to build toward next.
  • Three colleagues used AI to process something another employee used AI to create.

Details worth keeping

In my new report, The State Of Content Creation And Optimization Solutions, 2026 (Forrester license required), 66% of marketing leaders say their organizations are still encouraging experimentation as they determine the right mix of AI capabilities for content and creative work. An editor spent 20 minutes correcting a draft. A customer received generic content that eroded confidence in your brand.

Related coverage

  • Fastcompany: This year, I've been building an AI social media production pipeline to promote the 25+ shows on the Autistic Culture Podcast Network.
  • Tomtunguz: OpenAI disclosed that its researchers now supervise 3.14 agent-workdays for every 8-hour human workday.
  • Asianefficiency: Before AI, I had 7 half-done projects sitting around.
  • Fastcompany: Companies are racing to automate work without realizing they may also be automating away the systems that create expertise.

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